Warranty policy

At Pomi, we stand behind the quality of our products. Every Pomi Pet Air Cleaner comes with a 1-Year Limited Warranty from the original date of purchase.

What is Covered?

This warranty covers defects in materials or workmanship under normal, household use. If a manufacturing defect arises during the warranty period, Pomi will, at its option, either:

· Repair the product using new parts.

· Replace the unit with a brand-new or functionally equivalent replacement.

What is Not Covered?

To keep our service fair and efficient, this warranty does not apply to:

· Consumable parts: Replacement filters (which require regular changing based on pet hair and usage).

· Accidental damage: Damage caused by drops, liquid spills, pet damage (chewed cords, knocked-over units), or unauthorized repairs.

· Improper use: Damage from using incorrect voltage or failing to follow standard maintenance.

How to Claim Your Warranty

If you experience any issues with your Pomi Pet Air Cleaner, our team is here to help get your clean air back on track.

1. Locate your proof of purchase (your order number or official receipt).

2. Contact our Support Team via our website contact form or email us at info@pomistore.com.

3. Include a brief description and a short video or photo showing the issue.

Our team will review your claim within 3 to 5 business days and guide you through the return or replacement process.